Terms & Conditions

Outlike At Outlike.fi you can buy outdoor equipment and products that our company has designed. Outlike is brand owned by Riverpath Oy. Riverpath Oy was founded in 2019 and has its head office in Lohtaja, the organisation number is 2986935-9, VAT FI29869359

Contact information

Mail: support@outlike.fi
Address: Vattajantie 71, 68230 Lohtaja, Finland.

Returns

Outlike offers a 30-day money back guarantee. If you want to return a product within this period, please send as email including purchase number and information about product you wish to return. If you wish to exchange your product; please place a new order on the product you want and ask for a refund on the original product.

Payment

We only accept payment in advance by either a credit- or debit card. You as a customer can also pay by using your Paypal account.

Responsibility during delivery

We take full responsibility for any goods that get either damaged or lost during the delivery to you. If you choose to return anything to us you are then responsible for the goods until it has been safely received by us. Make sure to wrap return items carefully and use the original packaging.

If you discover that an item has been damaged during transportation, you must carefully write this down on the delivery note when you accept the item. Please contact us as soon as possible with a photo of the broken item and we will help you further.

Parcels that are not collected

If an ordered parcel is not collected we will still charge the customer for the original postage and the return handling fees. Additional freight costs, according to the current delivery price list, are also charged for large parcels.

Complaints

If you have any complaints or comments relating to any of our products, or if you wish to return an item that you are not happy with, always contact our customer services at support@outlike.fi. You need to give us your order number. If You have the possibility to take a photo of the item, please do. This can make the handling quicker.

Force Majeure

In some instances beyond our control, we may be unable to fulfil our obligations in these terms and conditions. This could be due to; legal changes, government actions, industrial actions, fire, flooding, an act of war, terrorism, sabotage, larger accidents or similar situations.